FREQUENTLY ASKED QUESTIONS

Booking & Reservation:

JET SKI RENTAL

  • How do I book a jet ski rental?

    All bookings must be made online at www.jaxwateradventures.com or reserved by phone at (904) 930-9333. We typically do not accept walk-ups, so please be sure to book in advance. Riders must reserve at least 2 hours before their desired time slot.

CANCELLATION POLICY

  • What is your cancellation policy?

    We require at least 48 hours’ notice for cancellations. If you cancel within the 48-hour window, your ride is non-refundable, but you will receive a voucher for future use.

Merchandise Bundle

  • Can I choose the T-shirt size?

    Yes, sizes available on request.

  • Can I buy the bundle as a gift?

    Absolutely!

RE-SCHEDULING OF RIDE

  • Can I reschedule my ride?

    Yes! Riders are allowed to reschedule their activity up to 24 hours before their scheduled ride. This can be done directly through the customer portal. Rescheduling is not allowed within 24 hours of the scheduled start time.

Location & Check-In:

LOCATION

  • Where do we launch from?

    We operate from the Arlington Lions Club Park at 4322 Richard Denby Gatlin Rd, Jacksonville, FL. Check-in is located at the pavilion near the boat ramp.

TIME OF ARRIVAL

  • What time should I arrive?

    Please arrive 15–20 minutes before your scheduled ride time for check-in, orientation, and safety briefing.

BOATING LICENSE

  • Do I need a boating license to ride?

    Yes — Florida law requires that anyone born on or after January 1, 1988 must carry a valid Florida Boater Safety Certificate to operate a personal watercraft.


    Don’t worry — it’s easy and affordable. You have two great options:

  • Temporary Boating Certificate (Rental-Only Use)

    Best For: Same-day use and visitors

    Price: ~$10

    Time: ~30 minutes

    Link: Boat-Ed Florida Temporary Certificate

    Note: Valid for 90 days. Accepted immediately after passing the test.

  • Permanent Florida Boating License (FREE Option)

    Best For: Frequent riders, Florida residents, or anyone who wants a long-term license

    Price: FREE

    Time: ~3–4 hours (can pause and resume)

    Link: BoatUS Free Boater Safety Course

    Bonus: Once completed, you’ll qualify for the official Florida Boater Education ID Card (sent by mail).

PROPER BBOATING LICENSE/CERTIFICATE

  • What if I don’t provide the proper boating license or temporary certificate?

    You will not be allowed to operate the jet ski.

    This is a state law, and we are legally required to enforce it — no exceptions.


    We’ll try to help you complete the temporary test on-site if time allows, but we strongly recommend completing it before arrival to avoid delays or forfeiting your ride.


    👉 Riders who fail to provide the required documentation may be subject to our cancellation or rescheduling policy.

Merchandise Bundle

  • Can I choose the T-shirt size?

    Yes, sizes available on request.

  • Can I buy the bundle as a gift?

    Absolutely!

AGE/WEIGHT REQUIREMENT:

AGE REQUIREMENT

  • Is there an age requirement?

    Yes. You must be 14 years old to operate and 18+ to rent. Passengers must be at least 9 years old.

WEIGHT REQUIREMENT

  • What is the weight limit per jet ski?

    Our Yamaha VX jet skis have a maximum capacity of 400–450 lbs total.

Merchandise Bundle

  • Can I choose the T-shirt size?

    Yes, sizes available on request.

  • Can I buy the bundle as a gift?

    Absolutely!

What to Bring & Wear:

WHAT TO BRING

  • What do I need to bring with me?

    Bring a valid License or photo ID, your booking confirmation, and the Credit Card used to make reservation. We provide life jackets and required safety gear.

WHAT TO WEAR

  • What should I wear?

    Swimwear or water-resistant activewear is recommended. You may bring water shoes, rash guards, or rent wetsuits during cooler months.

Ride Experience:

RIDE DURATION

  • How long is the ride and where can I go?

    Ride time depends on your package. We offer hourly sightseeing loops and a 2-hour extended route that includes more bridges, stadium views, and downtown zones.

CAPACITY

  • Can I ride with a passenger?

    Yes. Our jet skis support up to 2 people comfortably. Please stay within the posted weight limits.

GPS

  • What is OtoTrak and how does it work?

    OtoTrak is our GPS safety system that lets us track each jet ski in real time. It sets riding boundaries (geofences), sends automatic safety alerts, and helps us respond quickly if assistance is needed.

Merchandise Bundle

  • Can I choose the T-shirt size?

    Yes, sizes available on request.

  • Can I buy the bundle as a gift?

    Absolutely!

Extras & Perks:

add-ons or upgrades

  • Are there any add-ons or upgrades?

    Yes! Add-ons include waterproof phone cases, Bluetooth speakers, GoPro rentals, and more — all available at checkout.

LOYALTY PROGRAM

  • Is there a loyalty program?

    Yes! Riders can earn rewards through our digital stamp card. Ask our staff how to enroll and start earning free perks.

Merchandise Bundle

  • Can I choose the T-shirt size?

    Yes, sizes available on request.

  • Can I buy the bundle as a gift?

    Absolutely!

Camera Rentals & Mounts:

RIDE DURATION

  • How do the Insta360 and GoPro work?

    We offer two types of action cameras for rental:


    • The Insta360 provides immersive 360° footage, great for capturing wide panoramic views and dramatic water scenes. It’s mounted using the SailVideoSystem shoulder rig, giving a smooth over-the-shoulder cinematic angle.
    • The GoPro Hero is mounted with a comfortable chest harness. This is perfect for first-person point-of-view footage and captures the thrill from your perspective as you ride.
Merchandise Bundle

  • Can I choose the T-shirt size?

    Yes, sizes available on request.

  • Can I buy the bundle as a gift?

    Absolutely!

Add-Ons & Checkout:

ADD-ONS & MERCH

  • How do I add add-ons & merch to my cart?

    During the checkout process on our website, you'll be offered optional add-ons and merchandise such as waterproof phone cases, GoPro or Insta360 rentals, Bluetooth speakers, and more. These options appear just before you finalize your booking.

Product Specific Questions:

RideReady WaterProof Case

  • Will the waterproof case fit my phone?

    Yes, the  Waterproof RideReady Case is universal and fits most standard smartphone models

Bluetooth Speaker

  • Is this a one-time charge?

    Yes, $5 per rental, covering the duration of your experience.

  • Can I bring my own speaker?

    No, only our approved speakers for safety and compatibility.

Merchandise Bundle

  • Can I choose the T-shirt size?

    Yes, sizes available on request.

  • Can I buy the bundle as a gift?

    Absolutely!

Go Pro/Insta 360 Video Footage

  • How will I receive my footage?

    A secure download link within 24 hours, sent via email or text.

Upgrade Questions:

High-Performance Jet Ski

  • What does “revved-up” mean in the context of jet skis?

    “Revved-up” jet skis are high-performance models with engine or component modifications that increase horsepower, enabling faster acceleration and higher top speeds compared to standard models; a guidance session is provided.

Geo-Fence Expansion:

  • What if I pass the boundary?

    Our GPS alerts and activates low-power mode to safely return to designated areas.

Gift Cards/ECards:

  • How do gift cards work?

    Valid for up to a year, redeemable for any rentals, packages, or add-ons.